Frequently Asked Questions - Lawn Butler
Q
Is your bid itemized?
Yes. Customers frequently tell us how detailed and easy to understand our bids are.

Q
Are you legally able to apply pesticides?
Yes. Our state charter number is 4703. Visit https://agriculture.tn.gov/listcharter.asp to check if a landscape contractor is legally able to apply fertilizer and pesticides to your property.

Q
Is your bid an estimate or fixed price?
The majority of our bids are fixed price. If it is not a fixed price it will be stated in the estimate, and we will explain to you what an estimate entails.
Q
What are your certifications?
We hold many different certifications. They include general contracting, pesticide, backflows, retaining walls, pavers, lighting, and auto repair.
Q
How long have you been in business?
We have been in business since 1999.
Q
Will I have a dedicated account manager?
You will have one person dedicated to the maintenance of your property and one account representative dedicated if you have any construction projects.
Q
What emphasis does your company place on safety?
Every new employees must go through 4-8 hours of safety training and pass a multitude of multiple choice tests before they are placed on a job site. We hold weekly company safety and training meetings and have developed our own slideshow that emphasizes potential hazard avoidance.

Q
Do you have a physical location?
Yes. We own our own nine acre facility and office building. Check us out! 1815 Jackson Rd. Knoxville, TN 37921

Q
Do you own the necessary equipment to do the job or will you be renting your equipment?
Almost all of the equipment we will use we own and service ourselves. We have three full time dedicated mechanics that help us keep our fleet safe and our down time minimal.
Q
Are your employees and vehicles easily identifiable on my property?
Yes. Our trucks are bright yellow with logos and our employees are in Lawn Butler uniforms.
Q
Do you have industry specialists on staff?
Yes. We have many areas of expertise where our team members spend the majority of their time and training in a specific specialty. This includes irrigation, lighting, pesticide and fertilizing, mulch blowing, pruning, landscaping, retaining walls, patios, flagstone surfaces, etc.
Q
Do you carry workman’s comp, auto, pollution, and liability insurance?
Yes. We are happy to provide a COI to you.
Q
Is the payment schedule explained before the project starts?
Yes. We will explain the process thoroughly.
Q
Will you be my lowest quote?
Usually not. Due to the quality of our people, emphasis we place on safety, and service we provide our customers our quote is usually not the cheapest. However most jobs we feel we are your best value though.
Q
Can you show us examples of work you have performed that is similar to the scope of work I’m interested in?
Yes.
Q
What type of crew can we expect at our property?
We feel that we have the best team in East Tennessee. Our team members have: Passed background checks, Drug tests, Consistent uniforms, Attend weekly safety and training meetings, Taken safety courses and passed safety tests before employment and annually.
Q
Can you maintain my landscape after it is installed?
Yes. We prefer to maintain landscapes that we have installed because we have less issues and problems.
Q
How long is your lead time for construction projects?
Usually at least 2-4 weeks. Most great landscape contractors have a wait list for projects.
Q
What is your stance on sustainability?
We have converted our entire mowing fleet to propane. Propane produces over 50% less carbon dioxide and is produced in the U.S. We bring back our own green waste and compost and grind it ourselves. We then will use it as compost. None of our green waste goes to landfills.

Q
Can you show us examples?
Yes, please visit our galleries page. Additional Photographs and or property visits are also available.

Q
Do you comply with DOT regulations?
We have a DOT number and comply with DOT regulations such as driver screening and training, daily pre-trip inspections, and annual vehicle inspections. Companies that don’t follow these procedures are more likely to damage your property due to being overweight or having unqualified drivers operating vehicles.

Q
Are you a licensed general contractor?

Yes.  Tennessee state law requires landscapers to have a a contractor’s license for any jobs that are over $25,000.  Our state license is #71909 and our monetary limit is $2,600,000.  Visit http://verify.tn.gov/Details.aspx and choose contractor to check if a landscape contractor is licensed.

Q
Do you have minimum charges?
On most items we do. Generally speaking, customers need to spend at least $500.00 with us per year.

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